Checking Company Credentials

Checking Company Credentials

To wrap up the idea of hiring reputable movers, we want to cover perhaps the most important information we could possibly provide you. When hiring a moving company, the first step that you should take is to check their credentials. This means licensing, insurance, reviews/complaints, etc. This information means everything. If your company isn’t properly license or insured- get a new one ASAP.

U.S. DOT# – What is it, and what does it mean?

A DOT# serves as a unique identifier for a company. This number helps collect information and monitor it when dealing with safety, compliance reviews, crash investigations and inspections. When receiving a DOT#, a company is registered with the U.S. Department of Transportation. Overall, it lets people know that a company is legal, safe, professional, and are following guidelines.

All moving companies should have their DOT# posted and viewable on their company website. Once you know their number, visit the Federal Motor Carrier Safety Administration’s website here, enter the number, and you’ll find all the information about the company that you will need. This includes a safety rating, location, contact information, registration status, type of authority, and complaints.

Pictured is a screenshot of our company website. Our DOT# is listed, just to give others the idea of where a DOT# should be listed.
Checking the DOT# is the most important part of hiring a moving company.

Note- if a company has no DOT#, or are not currently registered with the Department of Transportation, be wary and find a new company ASAP.

Insurance

Providing customers with insurance is a huge trust issue. If a company has no insurance, you will be left with the entirety of the bill to replace lost or damaged items. For instance, if your 65 inch flatscreen T.V. were to crack during the move, you would have to pay out of pocket for that damage yourself. If a company is insured, however, you can be certain that your belongings are safe and covered.

Not only does insurance provide trust, it’s illegal not to be insured. According to the Federal Motor Carrier Safety Administration, all interstate movers are required by law to offer two types of insurance: Full Value Protection or Released Value Protection. Full Value Protection means that the company is responsible for reimbursing the full value of any item that was lost or damaged during the move. This plan varies by mover. On the other end, Released Value Protection is insurance that provides reimbursement of 60 cents per pound of any item lost or damaged. This is the most economical protection available for movers. To read more about these insurance options, please click here.

To check whether or not your moving company is properly insured, please visit the FMCSA’s Safer system here: https://safer.fmcsa.dot.gov/CompanySnapshot.aspx. This is a great tool to look up other information as well. You can use the company’s DOT# with this tool, or even the company name.

Pictured is a white moving truck with a ramp leading into the back of it. Two mover helpers, one is a blue shirt, the other is a gray shirt, is moving a big cabinet into the back of the truck.
Check for insurance!

Reviews/Complaints

Testimonials and stories serve as a great way to check whether or not a moving company is legitimate. This is a key step to hiring your next mover. Simply pull up Google on your smartphone, type in a moving company’s name, and voila- reviews everywhere. You can also check their website for testimonials as well, although most company’s can regulate these. Other great tools to use are Facebook, Yelp!, and simply word of mouth.

Another way to check the official complaints and ratings is to visit the Better Business Bureau’s website here. The BBB assigns ratings based on complaints they have received from the public. The ratings are assigned an A+ (highest) through an F (lowest).

Conclusion

When hiring a company to move your personal belongings, it’s crucial that you get a good vibe from them. If you are asking all of the major questions, and they can’t or won’t answer them, be wary and start doing your research. Use the tools that we provided above to look up DOT#’s, insurance information, and reviews/complaints.

We want to make sure that everyone is educated about hiring reputable movers, especially since this is the busiest time of year. So if you have any questions, please don’t hesitate to contact Theresa Meyer at (816) 689-2627 — the owner of Move It With M&S LLC.

For more information about hiring reputable movers, please visit our blog page here. We have posted multiple articles about avoiding moving scams and hiring legitimate moving companies, so make sure to read them all!

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